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GRC Professional : GRC Autumn 2013
32 GRC Professional • Autumn 2013 END NOTE My career » You have a background in compliance, economics and infrastructure policy at the Australian Competition and Consumer Commission and in financial services. How did this lead you to working as a compliance and product assurance officer in the retail industry? We were involved in investment decisions that had a public interest implication in the regulatory economics team at KPMG. Having worked in compliance at the ACCC, I had practical insight into what could go wrong and the risks and opportunities to be managed. Rebel Group was a natural step to more actively shape decisions and to help serve its private and public interest. » What would you like to accomplish in your job? I hope in a few years my business will say that I played a leading role challenging the compliance team, our business and our trade partners to design better quality and competitively priced products and services that either changed the whole game or 'engineered out' the risks -- all the while, having fun along the way. » What do you enjoy most about your work? I've been tremendously lucky to work with people who play the issue not the person, who lead and empower their staff, and who would rather take on a challenge or change course than watch from the sidelines. I also get to realise every (big) kid's dream, "testing" all the kit to breaking point. » As the use of internet for shopping escalates, how does this affect or change your role? Connectivity drives and enables us to make our customers' shopping experience seamless and responsive, and our operations and trade partner relationships fairer and more efficient. Expanding the importer base (business or individual) can drive price savings and consumer welfare. It also means the compliance challenge for regulators is immense. I doubt most people think consciously about the price to (quality and safety) trade-offs they make when they purchase. In the product safety context, lack of homework can and does kill people. » What are the key attributes you think a compliance manager needs in your industry? Flexibility and a building block approach to getting things done -- start small and if one thing doesn't work, try another tack. You must be clear and direct so you don't lose your audience. In retail you can also use humour as a compliance lever. ••• As Compliance & Product Assurance Officer at sporting goods retailer Rebel Group, Justin Lucas is responsible not only for his company's compliance program but also product assurance for more than 100,000 lines. He is a member of ACI's Finance Committee and Learning & Development Committee. I also get to realise every (big) kid's dream, "testing" all the kit to breaking point.
GRC Summer 2013