by clicking the arrows at the side of the page, or by using the toolbar.
by clicking anywhere on the page.
by dragging the page around when zoomed in.
by clicking anywhere on the page when zoomed in.
web sites or send emails by clicking on hyperlinks.
Email this page to a friend
Search this issue
Index - jump to page or section
Archive - view past issues
GRC Professional : GRC Winter 2012
25 regulations governing food safety, which many argue are too onerous for small operators; however what starker reminder could there be of the necessity to safeguard good practice than the case in April this year of a seven-year-old girl per manently paralysed and brain damaged after consuming a chicken twister tainted with salmonella? The girl’s family took KFC to the NSW Supreme Court and the ruling found in their favour, order ing KFC to pay $8 million plus cost s. Issues of reputational risk and staff training are fur ther highlighted in another hum iliating incident for the chicken retailer, in which three workers were sacked from an Anderson, California, outlet after stripping down to their underwear and using the restaurant dishwasher as a hot tub. They then took provocative pict ure s of the m selve s, which one of the girls posted on her MySpace page. A poster on review site Yelp com mented: “Fried chicken is delicious, but I can’t get the image of girls taking a bubble bath in the dish sink out of my head.” Fast food ret ail breaches were u nder the spotlight in another incident in 2009 which proved a major embar rassment for pizza compa ny Dom ino s. Two employees were fi red from a Conover branch in North Carolina after mishandling pizza ingredients in inappropriate way s a nd publicizing the exploits on YouTube. Such cases may seem extreme, but the indications are that retailers in general are not always across the range of risk and compliance issues that may pose a danger to their businesses. Carbon The ACCC is paying close attention to the possibility of abuse by retailers of the impact of the introduction of the carbon price. It is predicted that this will increase electricity costs by around 10 per cent and could hit other expenses as well, but ACCC deputy chair Michael Schaper has warned against any firms using it as an excuse to ramp up prices. “Any company is free to raise their prices as they see fit,” he says. “But if a company says the hike is the result of the carbon tax, then they must have reasonable grounds for saying so. We are not going to allow retailers to use this as a smokescreen for ripping of f con sumer s.” Schaper says such an offence could constitute a breach of the m isle ading conduct prov isions of the Competition and Consumer Act 2010. therapy A survey by the NSW Consumer Action Law Centre in December found that online refund policies of 8 out of 12 companies including Apple, Coles Online and Officeworks, were in breach of new refunds regulations. X
GRC Autumn 2012
GRC Spring 2012