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GRC Professional : GRC Spring 2011
Compliance initiatives The Compliance and Regulatory team at Tabcorp instigated five major initiatives: 1 introduction of a Business Partnering model One of the first things Robyn Ziino did after selecting her team of eight and assigning them to two or more of the 14 business units was to send a formal email to all business managers introducing the team and explaining how they could help. She says the emails were not sent in isolation but as a strategy to reinforce and formalise preliminary discussions with each of the business units. 2 introduction of online Compliance training and trade Practices Act training (now known as Consumer and Competition Act training) The next step was to introduce online compliance training across the business and Ziino says even though such a package was not required or expected, she could see the ongoing benefits of offering accessible and interactive training to all staff, particularly those staff who could not attend face to face training due to their work status (casual or part time) and location of work (far flung or isolated). Information about the online training was spread throughout the organisation via its new compliance communication channels which included intranet alerts, a newsletter and regular surveys. 3 management of an internal compliance breach The opportunity to present information about more general compliance issues such as victimisation, harassment and workplace safety came from an internal breach which Ziino says highlighted the need for all staff to be aware of these issues. A set of four posters was also developed around the issues of harassment and victimisation that reinforced the message and supplied contact details and reporting procedures. Ziino says it helped open the doors of communication between staff, management and her team so people felt more comfortable in raising issues about any breach of these compliance standards. 4 introduction of a Compliance Assurance Program The fourth initiative – the Compliance Assurance Program – was a proactive move to provide an additional level of protection for individuals and the business to minimise identified risks. It included a management program for reporting ‘Significant Events’ or those which could be identified as a breach of regulations and compliance and Ziino says feedback from staff indicates they feel more comfortable knowing they are supported in working within the compliance guidelines. 5 introduction of Compliance kPis Finally, to reinforce the importance of compliance to all managers and staff, a set of Compliance KPIs was introduced to ensure that compliance issues were a focus in the day-to-day running of the business and that staff understood that their performance depended on them not just attaining financial goals but also compliance goals.
GRC Summer 2012